Question

Apple TV redemption offer taking me to the US page

  • 25 September 2023
  • 6 replies
  • 85 views

Hi, 

 

I've followed the link in the email but it takes me to the US apple page and then when I click redeem offer it says that it's only valid in the UK store. 

I am in the UK.

I have looked on the apple site for somewhere to redeem the code but I can't find it. 

 

Paul


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6 replies

Userlevel 8
Badge +9

Have you tried looking on the UK Apple site @interwebme?

https://www.apple.com/uk/

 

Yes, I have, but I can't see anywhere on there to redeem the code. 

Userlevel 8
Badge +9

Probably need to use iD Live Chat @interwebme, if redeeming the following offer isn't working.

The agents work until 8pm on weekdays.

Userlevel 8
Badge +3

Hey @interwebme

Is the email you’re clicking on titled ‘Get up to 3 months free Apple TV, Music, and more’? 

If so I’ve just tested 2 emails and the links seem to work for me. The links do direct you to a .com URL. Are you using a VPN at all? Or maybe try clearing your browser cookies and try again.

Let me know how you get on.

Thanks,
Nikhil

Yes that's the email. 

I'm not using a VPN, I've tried on multiple browsers with cleared cookies. 

Do you have any other suggestions? 

Userlevel 7
Badge +7

@interwebme,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Why iD Mobile?