bill

Hey there @elly123, welcome to Community!

If you’re being charged two bills in one, it’s likely that you could’ve changed your direct debit date, or had a payment extension recently, therefore meaning two bills have gone into one. However, without having access to your account right now, I can’t confirm the actual reasoning behind this. 

For the quickest support possible, please contact us via our live-chat, and we’ll be able to check your bills and let you know the reasoning behind this, or if there’s an error of any kind our end:

https://www.idmobile.co.uk/live-chat

We can also PM you here if you’d prefer, however, we’re experiencing extreme volumes here at the moment, so our response times will vary.

Thank you,

Tyler