bill and useage

  • 25 April 2023
  • 2 replies
  • 18 views
I
Rank

I have paid my bill through overdales but I currently have no service. My phone says I have signal and 4G/3G but I am unable to use it. When I make a call I am directed to ID automated phone service though it says my bill is up to date 

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2 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Overdales is a debt recovery firm. If you’re iD Mobile account was in arrears and sold on to a debt recovery company, your iD Mobile account should have been closed prior to the debt being sold. If true, you won’t be able to use the old number again. However, speak to a live chat agent and confirm if this is the case.

Tom
Rank
Userlevel 7
Badge +4

Hi @Islajo24911 

 

Are you still having issues with this?

 

As long as payments are showing as paid to the account we’ll be able to lift any bars that have applied to the account, if you haven’t been in contact with the live chat please let us know here so we can get in touch.

 

Tom

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