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bill statement

  • 26 September 2023
  • 9 replies
  • 514 views
A
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Can someone tell me why my bill statement is in Chinese and how to get it in English please?

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Best answer by andewhite 8 January 2024, 13:20

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9 replies

Kash
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Userlevel 7
Badge +7

Hi @AliceKit,

Welcome to the Community!

We are sorry to hear this.

Can you please try opening the bill on the website and the app and advise if you get the same issue?

Please get back  to us here and we can escalate it if required.

If you are trying on the website, please try a different browser such as FireFox.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
BrianTet
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Help. I have the same problem opening bills on mobile. Any ideas guys? Brian 
 

andewhite
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Userlevel 8
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As a workaround, I’d suggest getting a PDF reader app on your phone @AliceKit + @BrianTet, so you can download your bill and open in the PDF reader app. 

 

Chardonnay Desogus
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How can I get my bills back in English instead of Chinese I have logged on in the app and online and still not working 

andewhite
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Userlevel 8
Badge +9

How can I get my bills back in English instead of Chinese I have logged on in the app and online and still not working 

As a workaround, I’d suggest getting a PDF reader app installed on your phone @Chardonnay Desogus, then download your bill and open in the PDF reader app. 

Chardonnay Desogus
Rank

Ok will try it’s never happened before until my last bill 

andewhite
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Userlevel 8
Badge +9

If you’re using an iPhone to view your bill @Chardonnay Desogus, it may not work correctly, but hopefully the workaround will display your bill PDF, whatever the handset. 

Kash
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Userlevel 7
Badge +7

Hi @Chardonnay Desogus,

It is an iOS issue and hopefully it should be fixed soon.

Hopefully the information that @andewhite provided should fix it.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
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Userlevel 7
Badge +7

Hi @aki0911,

The team are looking into this and this should be resolved shortly.

Thanks for your patience.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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