Question

Billing

  • 3 November 2023
  • 11 replies
  • 52 views
Gary Richardson
Rank
Userlevel 1

I cannot read my bills both on the App or online they are the same.

some of the writing is legible, but unfortunately the rest of it is not

 

thanks 

11 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’re using an iPhone @Gary Richardson, one possible workaround is to install the Adobe Acrobat Reader app for iOS, and try look at your iD bills using this app.

Other forum posts seem to suggest an issue with iOS 17 and the iD app. 

Gary Richardson
Rank
Userlevel 1

Thanks for this but it has same issue when using laptop / internet so don’t think it’s that

andewhite
Rank
Userlevel 8
Badge +9

What browsers have you tried @Gary Richardson? 
Google Chrome may not work properly with the iD online account portal “my.idmobile.co.uk”. 

Gary Richardson
Rank
Userlevel 1

I have used Google Crome also Safari and Google 🙈🙈🙈

Gary Richardson
Rank
Userlevel 1

 

andewhite
Rank
Userlevel 8
Badge +9

Is this using Safari for iOS with “my.idmobile.co.uk” on your iPhone @Gary Richardson? 

Gary Richardson
Rank
Userlevel 1

No this was using Google 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Gary Richardson - would that be the Google app for iOS on your iPhone?

Gary Richardson
Rank
Userlevel 1

I have just used my wife’s laptop and I can now read them

 

thank you for your help looks like some work is need to get them to work on iPhones 

 

thanks 

andewhite
Rank
Userlevel 8
Badge +9

I have just used my wife’s laptop and I can now read them

thank you for your help looks like some work is need to get them to work on iPhones 

thanks 

Okay @Gary Richardson, iOS 17 introduced several new PDF features, which might now need some bug fixes. 

I think the Adobe Acrobat Reader for iOS works properly with iOS 17, and should render your iD bills correctly.

 

Gary Richardson
Rank
Userlevel 1

Thanks again 

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