Question

Billing CPI Increase

  • 9 February 2024
  • 7 replies
  • 175 views

Hi,

I'm checking back through my bill's and my plan price was increased last year. 

According to this link because my I took out the contract before 1st November 22 the increase should not have been applied to my contract. I took my contract out in March 22.

https://www.idmobile.co.uk/cpi#:~:text=Your%20monthly%20plan%20will%20be,(%2B3.9%25%20fixed%20rate).


7 replies

Userlevel 8
Badge +9

If your iD contract started in March ‘22, then the annual increase is supposed to be based on the RPI, not CPI, @Soldy?

The terms & conditions for a March ‘22 start date include the following: 

Historically, RPI has usually been greater than CPI. 

So they increase should not have been applied as per the link 

 

Userlevel 8
Badge +9

Unfortunately @Soldy, the contract terms & conditions agreed at the point-of-sale state for your iD purchase stated it’s subject to annual RPI increases, INSTEAD of CPI increases. 

See more online at https://idmobile.co.uk/rpi

 

Luckily I'm almost out of contact. Back into SIM only to avoid this.

These CPI/RPI +3.9% increases mid contract should be illegal. No point in a contract if the price can be changed. No justification for 4% above inflation increases every year.

Unfortunately @Soldy, the contract terms & conditions agreed at the point-of-sale state for your iD purchase stated it’s subject to annual RPI increases, INSTEAD of CPI increases. 

See more online at https://idmobile.co.uk/rpi

 

I'll check my contract as mine is almost up, doesn't leave a good taste 😞

Userlevel 8
Badge +9

Luckily I'm almost out of contact. Back into SIM only to avoid this.

These CPI/RPI +3.9% increases mid contract should be illegal. No point in a contract if the price can be changed. No justification for 4% above inflation increases every year.

The iD Mobile RPI version - of this sneaky behaviour - doesn’t have the X plus 3.9% annual uplift. 

All the UK mobile operators do this with handset contracts. On the bright-side iD Mobile SIM only plans don’t have annual price hikes.  

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