Solved

BUGS ALL OVER THE APP

  • 26 April 2024
  • 2 replies
  • 33 views
RickyK
Rank

So the app has been down for 2 days and has automatically cut me off as I cannot go on the app to pay, and now there’s a new update where absolutely nothing works…. HOW DO YOU MAKE A FORMAL COMPLAINT? I HAVE BEEN CUT OFF DUE TO NO FAULT OF MY OWN! 

icon

Best answer by Lauren 27 April 2024, 15:49

View original

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Do it online from https://www.idmobile.co.uk/help-and-advice/complaints-procedure, @RickyK. 

Lauren
Rank
Userlevel 4
Badge

Hi @RickyK, @andewhite has provided the correct link for the complaints team. You are also able to raise a complaint via the live chat. This would be logged and passed along to the complaints team to make contact.

Live Chat | iD Mobile Network

Just so that you’re aware, we also have an automated payment service. You would be able to call 0333 003 0001 or 0333 003 7777 to make a payment.

-Lauren

Reply


Terms & Conditions
Why iD Mobile?