I cancelled plan, why I still see plan price included in my bill? How to make sure idmobile isn't going to steal money from me?
Best answer by Robertas V
View originalI cancelled plan, why I still see plan price included in my bill? How to make sure idmobile isn't going to steal money from me?
Best answer by Robertas V
View originalHow did you cancel your plan?
Stopping your direct debit will not cancel your plan - your bill could be passed to a debt collection agency, which I’m guessing wouldn’t be ideal.
How did you cancel your plan?
Stopping your direct debit will not cancel your plan - your bill could be passed to a debt collection agency, which I’m guessing wouldn’t be ideal.
By browsing through my account menu. Somewhere in one section was a HTML button writing I am able to cancel.
How did you cancel your plan?
Stopping your direct debit will not cancel your plan - your bill could be passed to a debt collection agency, which I’m guessing wouldn’t be ideal.
By browsing through my account menu. Somewhere in one section was a HTML button writing I am able to cancel. And also I already cancelled direct debit for max protection to prevent deduction. I wasn't asking about direct debit so why you answer about it? Also, I can't understand your this statement "your bill could be passed to a debt collection agency, which I’m guessing wouldn’t be ideal" - how this can solve my problem? And why you mention debt collection agency when idmobile is responsible for this problem to solve? Like how this agency has to do here? :D
Okay, did you use the following to CANCEL?
Yes
Okay, what was the date when you clicked “Yes, cancel my plan”?
Yesterday evening.
So I guess, bill still will be showed despite that I cancelled and it will showed until my actual plan end date. Is this correct?
Yes, that’s correct.
If you cancelled on 10-May-2022, it will take 30-days before your account is closed (assuming you’ve got a 1-month plan).
Do not cancel your direct debit until you are 100% sure the balance on your account is ZERO - it might take a month or two before that happens, because:
Good luck.
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