Question

calls not connecting or get cut off

  • 7 February 2024
  • 2 replies
  • 27 views

Hi I’m having issues with calls, when someone calls I go to answer it and it disconnects then the caller gets a message to say that I’m busy.  When I call back it connects and I can be speaking for a while then it disconnects the call.  I have only had this issue since being with ID mobile.


2 replies

Userlevel 4

Lisa Herbert  Hello there 

Try contacting IDMobile via Live chat 

Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays

Use this link  https://www.idmobile.co.uk/live-chat and in the message box type "Speak to a person" by doing so by passes the chat bots. 

Hope this helps you

Userlevel 7
Badge +7

Hi @Lisa Herbert,

Welcome to the Community!

I can see that we replied to you elsewhere.

If you still require assistance, please get back to us here.

 

Kash

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Why iD Mobile?