Question

Calls to voicemail failing

  • 2 February 2022
  • 4 replies
  • 235 views
Lorelie21
Rank

I have missed a couple of calls and been notified that I have 2 voicemails. However when I call my voicemail, the call won’t connect and fails. It does the same when I dial 123.

 

How can I access my voicemail? 

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Lorelie21,

Have you checked voicemail is turned on for your iD account?

If you sign-in at https://my.idmobile.co.uk, the option is under “My services”.

The community article “Voicemail settings, messages and user guide” might be useful too.

Anyway, good luck. 

Lorelie21
Rank

Hi, it should be turned on as it’s always worked up until today, but I will try your recommendations 👍🏻

andewhite
Rank
Userlevel 8
Badge +9

Okay @Lorelie21, if it’s ON as you expect there could be a problem with the voicemail service, which is provided by iD’s network partner three.

The Live Chat service would probably be the quickest way to get this sorted.

Mohammed
Rank
Userlevel 7
Badge +10

Hi, it should be turned on as it’s always worked up until today, but I will try your recommendations 👍🏻

Hey @Lorelie21,

Let us know how you get on.

Are you in the UK or roaming currently? 

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