Hi how do I cancel an order for a phone that hasn’t been dispatched yet?
cancel
Userlevel 1
Hi Megan,
I’m sorry to say you’ll have to wait till the morning then go onto there website and click on the live chat link and wait for someone to respond as that’s the only way you can contact them.
I had a phone and SIMO contract off them myself.
They’ve had the phone back and I was told to throw the sim away and even now I’m still trying to sort it out and I’m now on day 13 I think it maybe even more.
I’m just so glad I’m part of the way from completely getting off this company.
Peter.
Hi thanks for that I have messaged them on Facebook just waiting for a reply
Userlevel 1
Best of luck to you.
I suggest when they try to deliver it just refuse it and let the courier take it back as I’ve had to pay my own postage to send mine back.
Userlevel 7
+7
Hi
Welcome to the Community!
Our Facebook Team will assist you further, however if you require further assistance, please let us know.
Kash
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more