Question

Cancel Contract during 14 day cooling off period

  • 21 March 2023
  • 2 replies
  • 65 views
Pedro Ferreira Duarte
Rank

Switched to iD mobile a few days ago.

Poor coverage, no 5G or WiFi calling.

Did not have these issues with previous SIM and same phone.

Therefore, as I'm within the 14 day colling off period, I would like to cancel the 12 month contract with immediate effect.

And PAC to transfer number.

How to proceed?

Kind regards

Pedro

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Good luck @Pedro Ferreira Duarte. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Pedro Ferreira Duarte 

 

I’m sorry to hear that our service wasn’t quite as expected, have you managed to cancel and get your PAC number via the method above suggested by @andewhite?

 

If not please let us know so we can get in touch and assist.

 

Tom

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