Question

Cancel contract within 14 day cooling off period and keep number

  • 17 February 2024
  • 1 reply
  • 21 views

I would like to cancel my contract. I am within the 14 day cooling off period. 

I would also like to keep my original number that I brought over to you from my previous provider.

The signal is absolutely appalling. I don't get 4g or 5g in my house AT ALL. I don't even get regular reception. It's impossible to use.


Can someone please contact me about this before the cooling off period has ended as your customer service & live chat are just as has hard to get hold of as signal.

 

Very disappointed.


 


1 reply

Userlevel 7
Badge +7

Hi @Joleah,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Reply


Why iD Mobile?