Hi, I would like to cancel the three sim-only contracts we have just received please. Your website is hard to navigate as you have no contact us page nor access to live operators outside normal working hours which isn’t ‘very current’ and I appear to go in circles. The live chat does not work on either an iphone,ipad, or macbook (as tried over two days) so I expect you’re overwhelmed with enquiries.
Through reading historic reviews of your services I'm not willing to endure the stress of not being able to speak immediately with an operator as you can on the other networks available. The frustration of being redirected to the community page unfortunately isn't a prompt solution to any issues we may face in the future, so I do not wish to be tied to a 24month contract on three seperate lines I'm afraid.
My reason for needing to make contact with you is that the 4G coverage is too poor in my area, so on my 55 mile commute it’s frustrating trying to access the internet where I make use of my time as a passenger. Web pages take far too long to load unfortunately and they crash before completing so it makes it difficult to make progress. I have to refresh continuously to reload pages so my lust for trying evaporates.
I had checked your coverage status and it appeared I would enjoy good connection speeds but this simply isn’t the case in reality.
During the same journey we have used the same device connected with EE 4G and the connections were seamless and uninterrupted throughout.
I appreciate the lack of immediate and available operators has a direct relationship to your competetive pricing (your deals are priced brilliantly), but I'm happy to pay more for a stress-free service. I honestly rely on the internet ‘on the move’ to keep on top of work admin, so unfortunately your network roaming service isn’t suitable for my needs.
Please take this email as notice of termination request for all three sims I ordered via your uk website. I have used the app to request a PAC code so all numbers can be ported to our new provider which should take place this coming Monday (three days away).
I'd be grateful if you could advise receipt of my request as being well within the timescales of your cancellation terms and conditions (30 days for on-line purchases via your uk web site), and on what date the numbers will cease to work.
The app incorrectly states I will have an outstanding line rental of £398.10 on all three sims in order to cancel. As stated this is not the case as the cooling off period is 30 days when purchased via your website or 14 days otherwise. (It hasn't even been a full week since I joined id mobile.)
In response to a PM I shall provide phone numbers and details etc..
Please forward the invoice for the week/days of use (pro rata I expect) for all three of my numbers to me, and ensure the 24month advance line rental oweing is corrected on my accounts and removed as per the terms & conditions of my contracts with you.
An email address that doesn’t bounce emails back, and a direct phone line to an operator would be encourageble. This can easily be seen by trawling through the plethora of similar posts from other customers declaring the same.
Kind regards.
