Cancel three sims recently purchased and activated (within this last week) please.
Edit: mobile numbers removed from public view.
To cancel your accounts you will need to speak to iD Mobile via live chat, Facebook or Twitter.
Yeah thanks, I don’t use facebook or twitter so can’t, and I’ve been trying on live chat for two days.
Nightmare. Good job my line isn’t down as I’d have given up hope, cancelled my direct debit, and gone somewhere else already.
Cancelling your direct debit doesn't close your account and you will just end up with a debt and a trashed credit rating. I just tried live chat and it works for me. 🤷
I’m guessing you’re on a windows device? I just get redirected to this community page over and over again.
Frustrating to say the least.
*******For any future reference to those experiencing the same when wanting to cancel, I called 7777 and entered my customer pin when prompted, but had to do this at least three times as the request kept repeating itself, to get out of the automated options message I pressed #0000 and then I got transferred to a real living person who was quite helpful though couldn’t resolve my issue.
He advised he couldn’t cancel the contract as I needed to try live chat ffs. Live chat doesn’t work when using safari or firefox, and on neither an iMac,iPad,Macbook,or iphone. I’ve been talked through the simplicity of searching for the live chat but the function doesn’t work. He guessed I need an android device which we don’t have in the house.
The world still turns and this isn’t the most infuriating thing I’ve endured, but wow, what a pos this network is. Why they don’t have a standard email/telephone number, or even a permanent ‘contact us/live chat’ button that is embedded on the home page just indicates they’d prefer for us to resolve issues ourselves and they want to save on staffing costs.
FYI: iD are willing to let me cancel via the phone app if I pay the line rental in advance for the 24month contract on all three sim cards that were activated last weekend 🤣. I signed up six days ago and have been trying to cancel for three of these days. This caveat is in breach of their own 30 days contract so my direct debit has been cancelled, and the sim cards removed.
Amazing tarrifs, but buy cheap, buy twice.
Shame the 4G coverage isn’t better, but pleased I’m within my cancellation period whilst enduring this inconvenience.
I use both Windows and Mac. Also works on my Android phone (Samsung S21 Ultra). No idea why some people seem to have an issue accessing live chat, but maybe try and log out of your iD Mobile accounts (including this community one)? Don't use a VPN, and make sure you disable any ad blocker.
https://idmobile.co.uk/live-chat
As you can see, works for me.
If you have no joy then stick around and someone from iD Mobile will respond to your post eventually, will just take a few days.
Cheers Paul, we don’t use a VPN or an adblocker, just the standard settings on the browser. It’s maybe something my provider has set that’s causing the issue. Either way I can’t access the single method iD provide for speaking to the cancellation team.
I’ve logged out, restarted the computer too. Same issue.
All the best.
Hi
I’m sorry to hear you’re having issues with our Live Chat service, the alternative option here would be to contact us on Facebook or Twitter, but as you’ve stated you don’t use those, as we’re an online only support company we don’t have any active phone lines for this.
Please let us know if you’re still unable to contact us and we’ll get in contact on here in private messages so we can get the contracts cancelled properly as cancelling a direct debit will not cancel the contract, only the payments you make to them.
Tom
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