Hi, has anyone had any luck trying to cancel their contract. Since I joined 4 months ago I constantly can’t make calls to landline number - I get a “you are outside your call allowance” message despite having unlimited calls/text. Sporadically happens with mobiles too or cuts out once connected.
Today I couldn’t even send text messages!
The service is faulty so I’d like to leave without being charged for the rest of the contract time.
Anyone successfully done this?
+4
Hi
Is your bill cap at £0?
It sounds like you’re restricted from sending MMS and calls that may be charged extra are being blocked due to the bill cap.
Tom
Same with messages but it seems to consistently bounce back, if I try to send a picture message or share a contact info, or respond with a emoji. That just won’t deliver.
+4
Hi
Do you get this issue with all landline numbers you call?
What about normal mobile numbers?
Tom
+9
Perhaps the iD Mobile total metering and billing system (TMBS) might be flaky when monitoring an unlimited everything SIM plan,
It might even be non-compliant with the standards specified by OFCOM for TMBS, when it’s used to monitor unlimited everything allowances.
It’s not the coverage that’s the problem as calls connect and then disconnect you sporadically through the conversation.
Last time I “spoke” to the service team I just kept being sent to a web page about being outside of call allowances. I have an unlimited plan and was just trying to call included numbers. I gave up but got a copy of the transcript. Plus the messages on here from others experience the same issues of being cut off of phone calls. When calling landline numbers yesterday, I get an announcement to say it’s outside of my call allowance.
I couldn’t send text messages or picture messages today.
so it’s not a coverage issue. It feels like it’s an ID admin fault?! But yes, I’ll be making a complaint through the internal process first.
+9
I doubt it’s possible,
Perhaps that’s why your contract came with a cooling off period - have you lodged an official complaint,
Seems like we can complain to the communication ombudsman, once we’ve been through ID’s in house complaint procedure.
I'm thinking we have a right to cancel under the supply of goods and services act 1982
+6
Anyone successfully done this?
Nope!
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