Hi, has anyone had any luck trying to cancel their contract. Since I joined 4 months ago I constantly can’t make calls to landline number - I get a “you are outside your call allowance” message despite having unlimited calls/text. Sporadically happens with mobiles too or cuts out once connected.
Today I couldn’t even send text messages!
The service is faulty so I’d like to leave without being charged for the rest of the contract time.
Anyone successfully done this?
+6
Anyone successfully done this?
Nope!
Seems like we can complain to the communication ombudsman, once we’ve been through ID’s in house complaint procedure.
I'm thinking we have a right to cancel under the supply of goods and services act 1982
+9
I doubt it’s possible,
Perhaps that’s why your contract came with a cooling off period - have you lodged an official complaint,
It’s not the coverage that’s the problem as calls connect and then disconnect you sporadically through the conversation.
Last time I “spoke” to the service team I just kept being sent to a web page about being outside of call allowances. I have an unlimited plan and was just trying to call included numbers. I gave up but got a copy of the transcript. Plus the messages on here from others experience the same issues of being cut off of phone calls. When calling landline numbers yesterday, I get an announcement to say it’s outside of my call allowance.
I couldn’t send text messages or picture messages today.
so it’s not a coverage issue. It feels like it’s an ID admin fault?! But yes, I’ll be making a complaint through the internal process first.
+9
Perhaps the iD Mobile total metering and billing system (TMBS) might be flaky when monitoring an unlimited everything SIM plan,
It might even be non-compliant with the standards specified by OFCOM for TMBS, when it’s used to monitor unlimited everything allowances.
+4
Hi
Do you get this issue with all landline numbers you call?
What about normal mobile numbers?
Tom
Same with messages but it seems to consistently bounce back, if I try to send a picture message or share a contact info, or respond with a emoji. That just won’t deliver.
+4
Hi
Is your bill cap at £0?
It sounds like you’re restricted from sending MMS and calls that may be charged extra are being blocked due to the bill cap.
Tom
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