Question

Cancelling contract when SIM card did not appear

  • 26 May 2023
  • 3 replies
  • 19 views
J
Rank
Userlevel 1

I ordered a SIM card 2 weeks ago and it has not arrived. Without the SIM I can’t create a user account etc. so your how to cancel FAQ is not particularly useful. How do I cancel my contract without a SIM card or the ability to create a user account? 

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Jim1234,

Sorry to hear you’ve not had a SIM card.

We’ll need to speak to you in order to cancel this, have you since been in contact with us via Live Chat or did you want me to PM you here to process a return?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Thanks Mohammed, I’ve since been on live chat so I hope everything is sorted. However I did receive a “final bill” which I was told I could view through my account or the app, which of course I can’t do as you can’t set up either without a SIM card so your whole process is very unsatisfactory.

Kash
Rank
Userlevel 7
Badge +7

Hi @Jim1234,

We are sorry to hear that.

We can check the bill for you here via PM if you would like?

Please let us know and we can help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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