Question

cancelling my order

  • 28 November 2022
  • 4 replies
  • 39 views
R
Rank

Hi,

 

I just ordered a new plan from you. However i havent received any update on my process still havent heard anything. But the upfront cost has been taken from my account. I am not happy with this i prefer to cancel the whole order and not to deal with this anymore!! Please contact me inorder to cancel my plan and get the refund as well. Thank you

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’ve got an iD order number, then try calling the iD telephone sales team on 020 7139 1397, during normal office hours.

Have your iD order number ready @Ramona0124.
🤞🤞🤞 

R
Rank

Thank you @andewhite but i tried all morning and no one is picking up :( 

andewhite
Rank
Userlevel 8
Badge +9

Thank you @andewhite but i tried all morning and no one is picking up :( 

Okay @Ramona0124, the iD telesales team are very busy, so expect to be on hold for a long time.

Have you tried asking the iD Mobile social media customer service team for assistance?

Get in-touch using facebook (via Messenger), or Twitter (by DM) for assistance cancelling your order @Ramona0124.
🤞🤞🤞 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Ramona0124,

Have you since been able to cancel the order or did you still need help with cancelling this?

Mohammed

 

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