Hi I would like to cancel my contract please. I took out a new contract on 19/07/23 and have tried to persist with sketchy network coverage. Even swapping my SIM which worked for about three hours but then lost signal again. This is not acceptable and I need to use my phone for work.
I am within my 14 days and have attended the Currys store I purchased it from but they said that because I have opened the box and used the device I have to contact ID direct. This makes no sense because how do you know that it's not working unless you switch the thing on. It even says that if purchased from Currys you can return it to them, but they are saying I need to go to ID as they can't process it as the box was opened !!??
Can someone please message me so that I can start the cancellation process within the 14 days as specified in your terms and conditions.
Many thanks.
Best answer by Kash
View original