Cancelling within 14 days

They be telling you lies…

https://www.currys.co.uk/services/changed-mind-instore.html

Changed your mind?

If you purchased online, you can return your item within 30 days even if you have opened it for inspection. It must be returned as new and where possible, in its original packaging.

If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

*Returns policies for connected products differ by network. You can change or cancel your contract with ID within 14 days of purchase. You are not able to change or cancel your contract with Vodafone.

Go back to the store and tell them to read their own Returns, refunds & exchanges policy! In fact, visit the link I supplied in this post and print it off and hand it to the individual whom is either untrained or straight out lying to you.

Finally after some arguing did I manage to get my account cancelled. 

Went into the Currys store where I purchased the contract. To be told again that there's nothing they could do and that I'd have to go to ID.

I told them that ID said to go to Currys and I need it all sorting. The. Was told that only 'James' could do cancellations and that he would not be in until the middle of next week. 

I explained that surely there must be someone else who could do it and I was not prepared to wait as it would then be outside my 14 day return deadline. So I requested to speak to the manager expressing my dissatisfaction to the sales guy. 

Anyway surprisingly out of nowhere, there were members of staff who suddenly could do cancellations and within ten minutes I was out of the door with my contract cancelled.

My whole experience of ID mobile has been tarnished with this whole episode of taking out a contract and then not getting iMessage to work, trying unsuccessfully to exchange my handset for something different, then  to getting a replacement SIM to see if that worked which it did. But then to cap it all off there was little to no signal in the area where I work. 

All in all the decision to cancel was easy. I think you do get what you pay for and I tried a cheap network and got the cheap network experience. The fact that you can't just speak to someone in customer services is appalling. 

Finally my journey with ID is over. Just have to port my number over to EE (I won't hold my breath).

Goodbye ID mobile.