My sons contract has run out but ID mobile won't let me upgrade to new phone
Cant upgrade
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Userlevel 8
+6
What have they said the reason is?
They don't know, possibly 2 contracts, possibly a payment issue
Userlevel 8
+6
So you already have two contracts with iD Mobile? They usually won’t allow a third contract. If you have two already, are you actually upgrading or are you trying to buy a whole new contract? If the later, try upgrading an existing account.
Userlevel 7
+10
Hey
Upgrades are done via the app/account
When you log into the account for the number you want to upgrade
Then click My Account > Upgrade
What happens?
Mohammed
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