Question

cant use phone

  • 23 November 2022
  • 2 replies
  • 13 views
Kerdean
Rank

I have no outstanding bill and  still can’t use my phone for calls or data

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

You’ll need someone at iD to look at your iD account @Kerdean.

Unfortunately, the iD agents work until 8pm weekdays.

Sometimes, restarting your handset will fix this - otherwise your SIM could be broken, or damaged, or  there might be a network fault at your location.

Check for faults online at https://www.three.co.uk/support/network_and_coverage/network_support.

Good luck @Kerdean.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Kerdean,

Did you manage to get some help with this with the information that @andewhite provided?

If you still require assistance, you can get back to us here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?