Question

Carole

  • 18 April 2023
  • 1 reply
  • 6 views

I ordered my phone on Saturday. Had emails with invoice and contract but no handset or notification of delivery. I would like to cancel my contract as I am in the cooling off period and as I have not received my handset I would like a refund on the cost .

 


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1 reply

Userlevel 7
Badge +4

Hi @Carole Bartlett New 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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