Hello I am stuck in an awkward situation with a direct debit for a phone contract for my Mum.
This was setup last summer, I have little details on how long the contract duration is or anything else, but I expect it will be for another 12 months at least. I have never received any emails etc from ID Mobile, I would assume this is sent to my Mum, so have little details on the contract.
I do not have the ID Mobile app and I believe am unable to create an account without using my Mums phone number (the phone being debited for) - unfortunately relationship with my Mum has recently broken down with me left paying for her phone, so myself simply asking her to change payment details through the app is something I wish to avoid if possible. I would like to transfer payment of the direct debit from my bank account to her’s, is this only possible through the ID app? I believe the contract is in my Mum’s name whilst the direct debit is coming from my bank account.
Any advice or help appreciated!
