charged

Hi @Jean Sewell 

Were you given a new number?

If so, this sounds like you may not have upgraded, instead ordered a new completely separate plan to the one you already had.

If you’re happy to have a new number, it may be worth looking into closing down your previous plan.

If you want to keep the old number you may need to return the newly ordered plan, as long as you’re within your returns period.

Let us know if you’d like any assistance with this so we can get in touch and take a look.

Tom