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charged £7.86 for nothing!

  • 3 July 2023
  • 3 replies
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Ty Haze
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Hi I cancelled my contract within the 14/ 28 days cancellation period and had never opened the SIM or the phone why was I charged £7.86? 

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Best answer by WelshPaul 3 July 2023, 21:54

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andewhite
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Userlevel 8
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Because the iD Mobile terms & conditions have a clause stating you’ll be charged for services from the date the activated (ready-to-use) iD SIM card is dispatched, until cancellation.

The terms state charges apply whether or not the iD SIM card is ever used for network services.

 

WelshPaul
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Userlevel 8
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As @andewhite mentioned above, iD Mobile activates their SIM’s at the point of dispatch. So, you are billed from that point in time right up until the day you cancel. It doesn’t matter if you use the service or not.

Tom
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Userlevel 7
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Hi @Ty Haze 

 

I believe the above posts will answer any questions you may have, please let us know if you need anything else.

 

Thanks, @andewhite & @WelshPaul for the help here.

 

Tom

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