I've just upgraded my phone contract to a Google Pixel 7a with unlimited data, however I now find, after looking on ID's website, that I've been charged £2 a month more and with an up front fee of £20 rather than if taken out the same contract as a new customer.
If I were to have taken the same deal as a new customer the up front cost would have been £9.
Strange way to encourage existing customers to stay with you by charging more for the same contract.
Best answer by WelshPaul
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