I requested a 200 minute add on in the website for £3. However I was charged twice and my
account will be debited by £6.
How can I get a refund or this error on the website ?
Thanks,
Dobby
Best answer by andewhite
View original
Userlevel 8
+9
Perhaps the fastest way to get a refund would be to contact iD customer care using their Live Chat service.
The advisers work until 8pm on weekdays,
Userlevel 1
OK - Thanks andewhite.
Userlevel 1
I have attempted several times to contact iD customer care using their Live Chat service but failed.
The live chat button never appears on the id mobile website.
Is there a contact number for ID mobile ?
Userlevel 8
+9
Alas
Whenever Live Chat doesn’t work it’s worth trying:
- Allowing popup windows in your web browser
- Different web browsers
- Using an incognito / private window in your web browser
Alternatively, reach-out for support through iD Mobile’s social media pages, using Facebook Messenger or X (formerly Twitter), and send iD a private message.
Userlevel 1
I used an incognito / private window in my web browser and the chat button appeared.
Thanks again andewhite.
Userlevel 7
+7
Hi
Welcome to the Community!
I hope that you managed to get this resolved.
If you require further assistance, please let us know.
Kash
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