Question

charity donations by text - what am i doing wrong?

  • 7 March 2022
  • 1 reply
  • 647 views

Recently I’ve been unable to make charity donations by text to a number of different charities - a local charity and also Comic Relief. I get a message back from the charity saying “unable to process your text donation”.

i have my cap set high enough to make the donation and I have premium services activated. I can use other premium text services (like ITV competitions), it just appears to be charity donations I can’t do. 

 Anything I need to change on my settings? 

 


 

 


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1 reply

Userlevel 7
Badge +10

Hey @Whatsoever I believe that’s all that needs to be done, however, I’m not sure if it’s because we may not support adding charges on your bill this way or if the number isn’t one setup.

Check here: https://www.idmobile.co.uk/help-and-advice/call-charges

Under section 8. Shortcodes and enter the number to see if this is showing as supported.

Mohammed

Why iD Mobile?