Question

Chat not working and no human contact number

  • 20 February 2023
  • 5 replies
  • 101 views
A
Rank

Hi all, your live chat is not working and there is no human contact number. 

 

How on earth do you get anything sorted? This is shameful. Is there a number for me to call where I can actually speak to someone? 

 

 

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5 replies

Geluk
Rank
Userlevel 4
Badge +1

No. Online service only.

Geluk
andewhite
Rank
Userlevel 8
Badge +9

Hi all, your live chat is not working and there is no human contact number. 

...

 

Try getting in-touch with iD’s social media customer support team, using Facebook (with Messenger) or on Twitter (by DM). 

The iD Mobile social media customer support team work until 8pm on weekdays (6pm at weekends).   

As @Geluk says, iD do not provide a telephone support helpline.

Mohammed
Rank
Userlevel 7
Badge +10

Hi all, your live chat is not working and there is no human contact number. 

 

How on earth do you get anything sorted? This is shameful. Is there a number for me to call where I can actually speak to someone? 

 

 

Hey @akseone,

Sorry to hear you are having trouble getting in touch with us.

What is it you needed help with? We can hopefully provide some support here.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi all, your live chat is not working and there is no human contact number. 

 

How on earth do you get anything sorted? This is shameful. Is there a number for me to call where I can actually speak to someone? 

 

 

Hey @akseone,

Sorry to hear you are having trouble getting in touch with us.

What is it you needed help with? We can hopefully provide some support here.

Mohammed

Hi Mohammed 

 

 

Thank you for coming back to me. I have since got in touch with CS and after speaking to them I want to upgrade. My upgrade is due on the 28th of next month. However I would like to make use of an offer you have at the moment. 

 

After talking to customer support it seems that I cannot pay to upgrade early but I can pay to leave and get the phone I am after which does not seem to make sense to me?

 

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @akseone,

We don’t offer early upgrades by paying a fee at this moment in time.

If you cancelled early, just note, the same number can’t be kept via a PAC code from one iD plan to another as this is a new contract.

I hope that clarifies.

You should have upgrade deals unlocked on your eligibility date.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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