I resigned to a new mobile and I must have clicked the wrong data by accident because when I looked I have 25gb how do correct it?
Best answer by Mohammed
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clicked the wrong package
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Userlevel 7
+7
Hi
Welcome to the Community!
Unfortunately once the order is placed we are unable to change it.
If you wish to change the plan to one that you have seen online you’ll need to process a return and place a new order.
Alternatively you can look at the plan changes via your iD Mobile account, however the plan change may be more expensive then the one you have seen online.
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Kash
To clarify, right phone, wrong data per monthÂ
Userlevel 7
+10
Hey
We’re not able to reduce the tariff if moving to a cheaper plan, but if moving to a more expensive plan, this should still be possible. (due to line rental and upfront cost calculated based on the price of the handset in mind).
If it’s moving to a cheaper tariff, you’ll need to process a return as advised above.
Mohammed
Â
More expensive, I get an error when I click it on the app though, so call in?Â
Userlevel 7
+10
Hey
Let’s look into this and see if we can sort it.
Â
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Â
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