complaint about a debt collection referral

Similar thing has happened to me. Contract bought through Mobiles UK and cancelled within 2 weeks because of very poor customer service, faulty sim and sudden inability to call key numbers despite being sent a new sim. I ported the number to a new provider but received a bill for nearly a £1000 (essentially the whole contract). Managed to avoid that charge but despite bringing this up with customer services a month ago, 17 days and multiple messages later I am still waiting for a response to my PM having provided the required information and my case being ‘escalated’.

Debt of a significantly lower amount has been turned over to a debt agency, despite my numerous attempts to contact them, them already having the first months payment in advance and me having cancelled during the cooling off period, as well as Mobiles UK informing them of the contract being cancelled.
 

They have a live chat which often does not show up on the page or first makes you chat to a bot, no way of being reached by phone (unless you leave a voicemail and hope that someone will call you back) and the chat itself becomes unavailable nearly half an hour before the official closing time. Sensationally bad company and wish I’d never come across them.

Good thing that I never asserted that the community WAS a chat service (these are the types of issues I’m referring to). Nowhere in this answer is the fact that the charge was referred to a debt collection agency addressed despite multiple attempts to contact customer service beforehand nor is the fact that this seems to be the usual practice of ID mobile, as evidenced by the multiple threads on this exact issue. This is extremely poor and predatory behaviour.