I took out 2 sim only contracts with idmobile. As the service with this outfit was so bad, I cancelled both contracts within the cooling off period. One contract was for my husband and one was for me.
To be clear, we took out the contracts at the same time and cancelled the contracts at the same time. I state this, as I have been fined £77.14 for not cancelling my contract within the cooling off period, but my husband has not!
I contacted ID mobile via web chat to explain the issue, and they eventually stated that they would get back to me. However they didnt and sent the debt directly to a debt collection agency!
How can idmobile charge me for this and not my husband? It makes no sense.
I can say for sure, I will not be paying this bill and will take it to court if needed. I am sickened by idmobile and it atrocious customer service.
I want this £77.14 cancelled immediately with a reference so that I can take it back to the debt collection agency.