Question

Complaint about upgrade time scale

  • 21 April 2023
  • 2 replies
  • 26 views
Naomi Hennessy
Rank

Hi,

I want to raise a complaint about a delay with my upgrade order to delivery and having to pay an extra £4.99 to DPD so I can receive it when someone is home! But live chat and access to complaints procedure is not available to me. How do I get in touch with ID mobile? (Someone suggested a phone number before but I ended up talking to car phone warehouse and they could not help!)

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

There is no telephone helpline for iD Mobile @Naomi Hennessy. 
All their help & support is online.

You can make a complaint by phone on 0800 049 2402, by leaving a voicemail with:

  • Your full name
  • Your iD mobile number
  • Details of your complaint
  • What you would like us to do to put things right
  • The best number for us to call you back on
  • Please remember to press # at the end of your message

Don’t leave any credit or debit card information in your message.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Naomi Hennessy,

Welcome to the Community!

We are sorry to hear that you wish to raise a complaint.

Can you advise if you have managed to raise a complaint or if you still require assistance.

Please let us know here and we can help.

 

Kash

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