conditional call forwarding active

Hello @heywoodg,

Sounds like you’ve turned this function on on your handset by mistake.

What device are you using? 

Okay @heywoodg, have a look in the phone settings for your handset.

You could try something like:

1. From any Home screen, tap Phone.
2. Tap Menu > Settings > More settings. 
3. Tap Call forwarding > Always forward > Turn off. 

Anyway, good luck.