Skip to main content
Question

conditional call forwarding active

  • January 20, 2022
  • 3 replies
  • 458 views
H
Community Member

Why do I get “conditional call forrwarding active” every time I make a call.

Voice mail is disabled on my account

Can anyone help?

    This topic has been closed for comments

    3 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • January 20, 2022

    Hello @heywoodg,

    Sounds like you’ve turned this function on on your handset by mistake.

    What device are you using? 

    Forum member (non-iD).
    H
    Community Member
    • heywoodg
    • Author
    • Community Member
    • 0 replies
    • January 20, 2022

    Samsung Galaxy S10e

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • January 20, 2022

    Okay @heywoodg, have a look in the phone settings for your handset.

    You could try something like:

    1. From any Home screen, tap Phone.
    2. Tap Menu > Settings > More settings. 
    3. Tap Call forwarding > Always forward > Turn off. 

    Anyway, good luck.

    Forum member (non-iD).
    Terms & Conditions