Hello,
my daughter has an ID mobile plan -are direct debit payments on her bank account; we have tried to log in to the id on line account. She’s not sure of her user name or password.
When we enter the phone number, our surname (which is hyphenated) and her year of birth it won’t accept it (nor my year of birth as in past i managed her account)
What can we do?
+9
You could try and enter the SURNAME without the hyphen
🤞
+4
Hi
Has an iD Mobile app account been registered before? If not, you’ll need to register before logging in.
The details used for the app will need to be that of the account holder, not the user specifically.
Please let us know if you need further assistance.
Tom
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
