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contacting id

  • 9 November 2023
  • 2 replies
  • 129 views
Jade Louise
Rank

I have recently, in the last few days, decided to switch to iD. 
I inserted my SIM card today to begin using it as today was the day that my number would be transferred. 
The signal has been absolutely abysmal to the extent that I’ve hardly been able to use my phone until I got home and connected to WiFi. 
Therefore, I’ve decided not to stay with iD and have signed up to another company and requested a PAC from iD. I now have 3 issues:
1. The deal I signed up for is £8 a month and I’m leaving well within the 30 day cooling off period but have been quoted just under £15 as a final bill

  1. I have requested the PAC but it says ‘not generated’.
  2. The live chat function is not loading and I cannot find any other way to contact iD to query these issues.
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Best answer by andewhite 9 November 2023, 19:54

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

You’ll need to return your order in the cooling off period @Jade Louise.
If you cancel your contract, even if it’s within the cooling off, there’s an early termination fee.

The forum article below might help in this situation: 

If you can’t use the iD online Live Chat service, perhaps try and reach out privately to iD customer service by using Facebook Messenger, or an X (Twitter) DM. 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jade Louise,

Welcome to the Community!

I hope that @andewhite has answered your query.

If you require any assistance or information, please get back to us.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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