contract phone

  • 15 May 2023
  • 4 replies
  • 23 views
Wendy Parkinson
Rank

I've applied for a contract on the 6th may. It states success and being processed not heard anything else from them even though they have taken £9 out of my account. The phone was the s23 ultra anyone know how long it takes to find out on credit checks please 

This topic has been closed for comments

4 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’ve received an order reference number from iD Mobile, you could try calling 020 7139 1397 for an update about your order @Wendy Parkinson. 

Tom
Rank
Userlevel 7
Badge +4

Hi @Wendy Parkinson 

 

The £9 is likely from the upfront cost of the device, have you checked for any emails we’ve sent? Should we need some more details from you about an order we’d have sent an email, or you might find an order confirmation, please could you double check your emails and let us know what the latest from us is?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Wendy Parkinson
Rank

Thank you most helpful

Tom
Rank
Userlevel 7
Badge +4

Hi @Wendy Parkinson 

 

No worries, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?