Hi. So I received a text to say my RPI increase will be effective from April. However I took my co tract out in July 2023 and I signed the contract when it stated I was not going to be affected by this change (no mention of RPI just CPI). I have screenshots of this. I checked the clause as per the text message and ID have changed their terms and conditions without notifying me. How is this right? All of the sudden my monthly cost will increase even though you stated that contracts between June 2022 and November 2022 were not affected.
So basically ID has ripped me off as they stated not affected by CPI but failed to mention RPI will be charged instead.Â
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