Hi I am currently in Spain on holiday and have used up my 30gb roaming allowance. I have purchased a 6gb data add on and it has bumped up my remaining data by 6gb but has not allowed me any more roaming data. Before I purchased the pack I read the faqs and it clearly says you can use data add ons while roaming. What's going on? And can I get a refund if it's not working?
Userlevel 8
+9
Forum members can’t look at iD customer accounts for privacy and security reasonsÂ
- Live Chat at https://idmobile.co.uk/live-chat (via a popup window in a browser).
- Private message using Facebook Messenger.
- DM using X (formerly Twitter).
The agents work until 8pm on weekdays (6pm at weekends).
I have gone through the chat route without any resolution I am now waiting for a phone callÂ
Userlevel 8
+9
Okay
Anyway, you might be a victim of their fair usage policy, if your iD account bill cap is £0. The policy seems a bit confusing.
See online at https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy#after-june-2023.
Userlevel 7
+7
Hi
Welcome to the Community!
If you have used 30GB data you won’t be able to use more including add-ons.
Please select the link that
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Kash
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