Question

data/ calls/ texts not working

  • 9 September 2022
  • 3 replies
  • 68 views
Max Irving
Rank

I have an issue, iD mobile claims that I have unlimited data and calls/texts but it doesn't let me make calls or texts or use my data saying that I need to pay more money yet I am still paying for my bundles every month. I decided to wait until my bundle renewed and it is currently full but it's still not letting me use my data saying I need to sign into the network but redirecting me to an error page, I have filed an official complaint over a month ago and was told I would hear back from them within 5 days but have heard nothing. This is unacceptable. Please fix this as I am paying £15 a month and am not even able to use anything that you claim to be providing me. Thanks, Max

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Max Irving

Are you on a PAYG contract or a SIM only contract?

If a SIM only contract, it could be due to a bar being left on the account, however, if you already raised a complaint then it should have been lifted at the time of the complaint so unlikely it’s this.

If it’s a PAYG SIM it’s possibly an issue with the bundle.

Did you get this sorted since or stil need help?

Mohammed

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M
Rank

Not letting me call, I have paid and have unlimited minutes 

Tom
Rank
Userlevel 7
Badge +4

Hi @Mcgrr010 

 

Are you on a Pay As You Go plan?

 

Do you have any signal while using our SIM card?

 

Is it just calls or texts and data you’re unable to use?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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