Hi,
I have an 80gb monthly contract. I probably used less than 5gb last month but only 4.53gb rolled over into this month. From what I understand about 75gb should have rolled over.
How do I get this resolved?
Many thanks.
Userlevel 8
+9
Use iD online live chat and talk to a customer service agent - agents work until 8pm on weekdays.
Chat at https://idmobile.co.uk/live-chat (works via a popup window in your browser).
Userlevel 7
+7
Hi
Welcome to the Community!
Sorry to hear that your data hasn’t rollover correctly.
Did you manage to get in touch with someone via Live Chat?
If you still require assistance, please let us know.
However if your data is monthly add-on that won’t be included in rollover.
Kash
Userlevel 1
Hi
It’s been sorted. Thank you.
Userlevel 7
+7
Glad to hear that it has been resolved.
You can always get back to us here if you require further assistance.
Kash
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