Joined ID mobile 2 weeks ago and requested a PAC to port my old number from 3 mobile. Have received 2 line rental discounts in recognition that porting has failed in ID Mobile’s service level agreements, but despite chasing progress and raising a formal complaint, ID have still not completed the request.
I’m at a loss as to the delay, or ID Mobile’s reluctant to address the issue with any urgency. I’m unable to validate banking payments, for personal / workplace banking, my number / old sim has ceased working so unable to retrieve texts / calls. Anything that requires an OTP or set up with mobile / text validation is unusable - home security, software access, PayPal and others...the list goes on.
Surely ID Mobile know the importance of transferring a mobile number quickly and painlessly?
Best answer by andewhite
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