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Did not receive the phone but have received the powerbank and plug

  • 27 February 2023
  • 1 reply
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I have received my plug and powerbank that was ordered when I ordered my phone upgrade. However I do not have the phone and I have received an email stating I'm being charged.  I do have 3 contacts with you 

Can someone ease help 

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Best answer by Mohammed 28 February 2023, 15:41

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Mohammed
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Hey @AnnTolin1977,

That’s odd indeed.

You should have received your order with the handset and any included items unless they were sent separately.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

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