Set my direct debit to 10th of every month as that's when I get paid, but my id app and account is saying my bill is set and going out on the 26th of each month!!!! unable to change the setup until 6 months after.My phone bill is saying payment will be taken on or around the 10th of that month. What the hell is going on with id???? I left the money in my account on the 10th which I setup, I thought the direct debit had been taken as my statement said it was pending but apparently my direct debit got sent back to id. What's the point in having a direct debit setup for a date you set if there going to take it a week later. shocking service!!!!
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Hi
For example, if your bill is generated on the 14th, your Direct Debit date will be on or around the 28th. Hope this makes sense.
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Thank you,
Rory
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