Question

Direct debit

  • 21 May 2023
  • 6 replies
  • 39 views
B
Rank
Userlevel 1

I've  tried  7 times to upload my card details in billing to set up direct debit . Keep getting " try again" .

For the love of God Stop sending sms and emails to set up direct debit when your site won't allow even the correct details to upload! 

How?

Dk
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6 replies

Siân
Rank
Userlevel 3
Badge +1

Hi @Bambi56 is this on the app or your online account?

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

On the app on my mobile phone. 

Dk
B
Rank
Userlevel 1

Still can not update card details for direct debit. 

Dk
WelshPaul
Rank
Userlevel 8
Badge +6

Maybe try using the iD Mobile website?

Failing that, speak to a live chat agent. It will get you a quicker resolution than waiting for help via the community forum. https://idmobile.co.uk/live-chat

 

B
Rank
Userlevel 1

Maybe try using the iD Mobile website?

Failing that, speak to a live chat agent. It will get you a quicker resolution than waiting for help via the community forum. https://idmobile.co.uk/live-chat

 

I was adding the long number "Not  my account  number" 

Using Google search for id's website was much easier . Thankyou

Dk
Tom
Rank
Userlevel 7
Badge +4

Hi @Bambi56 

 

Have you got this all sorted now?

 

Let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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