I accidentally cancelled my direct debit thinking it was an old one, my payment then failed to go through and I didn’t realise, I’ve then paid it as soon as I got a text to say my services had been suspended. I then paid this immediately, will this go as a mark on my credit file? The communication from ID around this is very poor, the text was the first notification I received to say the payment had failed.
Direct Debit
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Userlevel 8
+9
Perhaps iD Mobile were just as surprised when the direct debit was cancelled without any warning.
It might be an idea to setup a new direct debit, before another payment is missed
Userlevel 7
+7
Hi
Welcome to the Community!
We can’t advise without looking into the account but if it was on the day your services were suspended it shouldn’t affect it.
However please get back to us if you would like us to check it out.
Kash
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