Direct Debit on Contract has increased !!

Question

HiI took out a 2 year contract in Dec 21.This was for payments of £37.99Over the last 3 months these have increased to £40.95.I have received no notification as to why they have increased and is obviously outside of the contract that i signed up to.Not sure how to get hold of anybody on here and this has probably taken 30 mins, hopefully not wasted time. Also i had to log in via my wifes Facebook account, as said i had incorrect user details, even though i logged in to get my bills etc.One very frustrated customer

andewhite · Accepted Answer

Okay@Tracy Bromley, your plan is subject to an annual RPI increase - every April.You’ll have agreed to this when accepting the terms and conditions for your iD Mobile plan.The latest iD RPI info is online athttps://www.idmobile.co.uk/help-and-advice/retail-price-index.If you believe iD are wrong, bestgetreal-time assistance using the iDLive Chatservice- if it doesn'twork on your smartphone, then try another device like a tablet, iPad or laptop.You can also chat to iD Mobile usingfacebookorTwitter.One thing though - iD agents work between9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.If you’re happy to wait here, I’m sure iD will read this forum post at some point-in-time.Anyway, good luck!

Tom · Answer

Hi@Tracy BromleyTo me this does sound like @andewhitehas it perfectly! The increase of £2.96 is exactly 7.8% of £37.99, which is how much the RPI rates went up by in April.RPI rates come into affect every year around April time and will have been agreed to in the terms and conditions of any mobile tariff.Hope this helps!Tom

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